Warranties

At Carpet Depot, we stand behind the quality of our work. All flooring installations are completed by experienced professionals and backed by warranties against workmanship. Carpet installations include a Lifetime Installation Warranty against workmanship, while all hard-surface flooring installations are covered by a 1-Year Labor Warranty against workmanship. Our goal is to give you confidence in your investment and peace of mind long after installation day.

LIFETIME CARPET INSTALL WARRANTY

1. Our Promise to You

At Carpet Depot, we take pride in every job we do. Your new flooring was installed by professionals who care about getting it right the first time.

We stand behind our work with a Lifetime Installation Warranty against Workmanship from the date of completion.

If an issue arises that’s caused by our workmanship, we’ll make it right — at no cost to you.

2. What’s Covered

This warranty covers installation-related problems such as:

Loose or lifted seams and transitions
Carpet wrinkles or buckles caused by improper stretching
Gaps or uneven joints in hard-surface flooring due to installation error
Improperly installed thresholds, trim, or base molding installed by Floor Pro
Hollow spots or movement caused by improper adhesive use

3. What’s Not Covered

This warranty does not cover:

Manufacturer or product defects (covered by the manufacturer)
Damage from moisture, flooding, heavy furniture, pets, or neglect
Normal wear and tear, fading, or minor color variation
Work that has been altered, repaired, or reinstalled by someone other than Floor Pro
Subfloor movement or structural shifting after installation

4. How to File a Warranty Claim

If you experience an issue with your installation:

Contact our service team at (405) 353-9332 or [email protected].
Have your original invoice or proof of purchase handy.
We’ll schedule an inspection within 10 business days.
If the issue is confirmed to be installation-related, we’ll fix it at no charge.

If it’s due to product defects or outside factors, we’ll provide guidance on repair or replacement options.

5. Transferability

This warranty applies only to the original purchaser and the original installation address. It is non-transferable.

6. Limit of Liability

Our liability under this warranty is limited solely to the repair or re-installation of the affected area. Carpet Depot is not responsible for incidental or consequential damages, loss of use, or replacement costs beyond the correction of the installation.

7. Keeping Your Floors in Great Shape

To help protect your flooring investment:

Follow the manufacturer’s maintenance instructions.
Keep humidity and temperature within recommended ranges.
Use floor protectors on furniture and avoid dragging heavy items.
Clean spills promptly and use mats at entryways.

HARD-SURFACE 1-YEAR INSTALL WARRANTY

1. Our Promise to You

At Carpet Depot, we take pride in delivering professional, quality installations.

All hard-surface flooring installations performed by our team are backed by a 1-Year Labor Warranty against workmanship, beginning on the date of installation completion.

If an issue arises within this period that is the direct result of our installation workmanship, we will correct it at no cost to you.

2. What’s Covered

This warranty covers workmanship-related installation issues, including:

Gaps, uneven joints, or misaligned planks or tiles caused by installation error
Loose, shifting, or lifting flooring due to improper installation techniques
Hollow spots or movement caused by improper adhesive application
Improperly installed transitions, trim, or base molding installed by Carpet Depot
Installation-related issues that affect the performance of the flooring system

Coverage applies only when the flooring has been used under normal residential conditions and maintained according to manufacturer guidelines.

3. What’s Not Covered

This warranty does not cover:

Manufacturer or product defects (covered by the manufacturer’s warranty)
Damage caused by moisture, flooding, plumbing leaks, or water intrusion
Subfloor movement, foundation settling, or structural changes after installation
Damage from heavy furniture, rolling loads, pets, misuse, or neglect
Scratches, dents, chips, or surface wear due to normal use
Failure resulting from improper climate control or humidity levels
Work altered, repaired, or modified by anyone other than Carpet Depot

4. How to File a Warranty Claim

If you believe you are experiencing an installation-related issue:

Contact our service team at (405) 353-9332 or [email protected]
Provide your original invoice or proof of purchase
An inspection will be scheduled within 10 business days
If the issue is confirmed as a workmanship-related installation defect, repairs will be completed at no charge

If the issue is determined to be outside the scope of this warranty, we will explain the findings and provide repair options if available.

5. Transferability

This warranty applies only to the original purchaser and the original installation address.

It is non-transferable.

6. Limit of Liability

Carpet Depot’s responsibility under this warranty is limited solely to the repair or re-installation of the affected area related to the installation workmanship.

We are not responsible for incidental or consequential damages, loss of use, or costs beyond the correction of the installation.

7. Protecting Your Flooring

To maintain your warranty coverage and protect your flooring investment:

Follow all manufacturer care and maintenance instructions
Maintain proper indoor temperature and humidity levels
Use floor protectors under furniture
Avoid dragging heavy objects across the floor
Clean spills promptly and use entryway mats